We hope you are happy with your purchase, but if you are not satisfied for any reason, please refer to our return policy below:

Full-Price Items:
You have 30 days from the date you receive your order to return the product(s) to us. A refund is guaranteed if the product(s) are returned in perfect condition and in the original packaging.

Promotional or Sale Items:
You have 14 days from the date you receive your order to return the product(s) to us. A refund is guaranteed if the product(s) are returned in perfect condition and in the original packaging.

1. Fill out the return form:
   Complete the return form. If needed, you can download a new return form by clicking here.
   
2. Repack the goods:
   Repack the goods along with the return form and the commercial invoice. Send the package to:
   
   Casa Okkie
   Warmondstraat 158-1
   1058 LA Amsterdam
   Netherlands

Please Note:

• You must pay for the return shipping.
• We strongly recommend obtaining proof of postage, as we are not responsible for lost packages.

Refunds:

• Refunds can only be made to the original payment method.
• The refund will be credited to your account within 14 days of receipt.
• We will contact you via email once we have received and processed your return.

Unfortunately, we do not offer exchanges. If you would like to purchase a new item, please return your unwanted goods for a refund and place a new order online at www.casaokkie.com

If the item you purchased has a manufacturing defect or is damaged, please contact us immediately at info@casaokkie.com and include a photo of the issue. We will provide a pre-paid return label, so you do not need to return the product to the address above.